Privacy Notice
This Privacy Notice tells you what to expect us to do with your personal information.
Who we are
I, Heidi Briggs is registered as a sole-trader, operating as Copy Perfect. I provide proofreading, copyediting and copywriting services to clients.
Contact details:
Telephone: 07793886042
Email: heidi@copyperfect.co.uk
What information we collect, use and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Addresses
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Information relating to compliments or complaints
Video recordings
Records of meetings and decisions
Website user information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this Privacy Notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you.
How long we keep information
We will normally keep your information throughout the period of time we are processing your project or enquiry and afterwards for a period of at least five years after the 31 January submission deadline of the relevant tax year.
We retain project files, including email correspondence relating to projects for a period of at least five years after the 31 January submission deadline of the relevant tax year. If a client would like us to delete the files provided to us at the end of the project, then this will be actioned upon their request.
Who we share information with
Others we share personal information with:
Professional or legal advisors.
Publicly on our website, social media or other marketing and information media.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:
Analysing our Website traffic;
Analysing your interactions with advertisements;
Identifying whether you are signed in to the Website;
Testing content on the Website;
Storing information about your preferences;
Recognising when you return to the Website.
Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this Privacy Notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113